Connecting, Reflecting, and Respecting the World - Member Story with Delta Air Lines

This piece outlines Delta Air Lines' initiatives in innovating air travel, expanding its services and business locations, and the company's efforts to connect the global village
Copyright: Delta Air Lines

America Awaits

A bigger than ever transatlantic summer schedule means there’s more of America to explore from Germany this summer with Delta. The U.S. airline is significantly boosting its network by bringing back popular nonstop routes from Berlin, Düsseldorf and Stuttgart, in addition to existing services from Frankfurt and Munich. From Germany, the airline will be operating up to eight daily nonstop flights to three U.S. gateways with convenient connections to hundreds of onward destinations.

And when they fly, customers will experience Delta’s human-centric innovation and state-of-the-art airport terminals designed to make their lives easier.

Travel Innovation

Always forward-looking, Delta is committed to elevating the customer experience through best-in-class service and investments, flying new, state-of-the-art aircraft and opening airports of the future. As part of this, Delta is building a smooth end-to-end customer experience by implementing new digital solutions that take the guesswork out of travel.

Take Detroit, where ground-breaking PARALELL REALITY airport signage is delivering a more streamlined airport experience by allowing up to 100 customers to each see their personalized flight information on a single digital screen simultaneously.

Delta’s International Terminal and Concourse F in Atlanta was the first biometric terminal in the U.S. Here, international travellers can use facial recognition technology at every touchpoint including to check-in at self-service kiosks, baggage drop, ID at TSA checkpoints, boarding in Terminal F and clearing Customs and Border Protection on arrival into the U.S. This digital ID experience will eventually be activated in all of Delta’s U.S. hubs.

Hub Investment

Over the past decade, Delta has invested more than $12 billion in its airport hubs to modernize and transform the travel experience. In New York, Los Angeles, Seattle and elsewhere, this means modernizing decades-old airport infrastructure in into state-of-the-art terminals capable of absorbing and supporting new innovative experiences as technology evolves.

At New York-JFK, Delta has consolidated all its operations in Terminal 4, where later this year, a nearly 14,000-square-foot Delta Sky Club will open on T4’s Concourse A. New York-JFK will also be the first airport to host an exclusive Club for Delta One customers, who can expect a personalized, dedicated level of service that further elevates the lounge experience.

Connecting, Reflecting, and Respecting the World

Delta believes that connecting the world means reflecting the world. One of the top 100 companies on Forbes' 2022 Best Employers for Diversity list, Delta's holistic diversity strategy is focused on age, gender equality, ethnicity, disability, LGBTQ+ and general diversity to create a sense of belonging for everyone.

Delta is committed to creating a world-class, inclusive supply chain that reflects the diversity of its global customers who enjoy a people-first, values-led experience highlighting small businesses, global suppliers, and woman- and LGBTQ+-led brands. In Delta One and Delta Premium Select, new amenity kits are made by Mexican artisans in partnership with Someone Somewhere, helping to provide jobs while reducing single-use plastic. Delta is also committed to giving back to the communities where we live, work and serve and donates 1% of net profits to charitable causes.

For more detailed information please contact:

Heather Liermann

Head of Department

Membership Engagement & Development